Customer support

Returns & Refunds

Shop with confidence. Eligible physical books can be returned within 7 days of delivery when they meet our defect-free condition guidelines.

Last updated 21 October 2026

7 days

Return window from delivery date

Defect-free

Unused, unmarked & resaleable

5–10 days

Typical refund processing time

Overview

At FeelBooks Shop we want you to be confident in every purchase. We offer a 7-day defect-free return on eligible physical books. If more than 7 days have passed since delivery, we cannot offer a refund or exchange except where required by law.

What does defect-free mean? The book must be unused, unmarked, and in the same condition you received it—no writing, highlighting, torn pages, or water damage—with original packaging intact where supplied.

Eligible for return

✓Request raised within 7 days of delivery
✓Book is in resaleable, defect-free condition
✓Valid order number or proof of purchase
✓Title marked as returnable at purchase

Not eligible

✕Ebooks, audiobooks & digital products
✕Written in, highlighted, or stamped copies
✕Missing packaging, inserts, or bundled items
✕Damage after delivery or non-returnable titles
✕Requests after the 7-day window

Damaged or defective on arrival

If your book arrives damaged, misprinted, or defective, contact us within 7 days of delivery with your order number and clear photos. After verification we will arrange a replacement or full refund. You will not pay return shipping for items that were faulty or damaged in transit.

How to request a return

1

Get in touch

Email contactus@feelbooks.in or use our contact form.
2

Share order details

Include your order number, book title, and reason for the return.
3

Await authorisation

We will send return instructions. Do not ship without confirmation.
4

Ship the book

Pack securely and use a trackable courier where possible.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are processed to your original payment method within 5–10 business days after inspection.

Refund not showing up?

•Check your bank or card statement
•Contact your card issuer—delays are common
•Email us with your order number if it persists

Exchanges

We replace books only when the item received is defective or damaged. Contact us within the 7-day window for the same title. For a different title, request a return (if eligible) and place a new order.

Return shipping

For approved change-of-mind returns, you cover return shipping unless we state otherwise. Use a trackable service—we cannot guarantee receipt of untracked parcels.

Registered office

FeelBooks Shop
4381/4 Ansari Road
Daryaganj, New Delhi 110002
India

Need help with a return?

Our team is ready to assist. Include your order number for the fastest response.

contactus@feelbooks.in Contact form